Shipping charges will no longer be automatically calculated and added to your order at checkout if you checkout with large apparatus. Instead, you can now checkout with any number or combination of items! Once your order is ready for shipment, we will bill shipping charges directly to you.

By selecting the option to be billed later for shipping, you are confirming that shipping charges will be billed to you at a later date. It is expected that you complete payment for shipping charges in a timely manner once billed. After being billed for shipping, you must complete payment within 10 days. Failure to pay for shipping charges within the given time will result in the cancellation of your order and a 40% restocking fee for the entire order.

 __________________________________________________________

All items from Cadillacs to Eyehooks are shipped from our New York City location. We can ship to almost any address worldwide. We make every effort to follow the following shipping schedule, and will expedite studio orders if necessary.

Contiguous US:

Small single items, such as the Pedi Pole, Barrels, and Foot Corrector, are usually processed within 2-4 weeks from confirmation of order. Large composite orders take 7-8 weeks or more.

International:

Large composite orders take 12 weeks or more. Small single items are generally processed within 4-8 weeks from confirmation of order. Large apparatus like Reformers, Cadillacs, Towers, High Barrels, and High Chairs must be quoted for freight or international freight.

Please note that shipping rates for most of our items are based on weight and volume. To comply with the policies of our shipping companies, all weights and dimensions will be rounded up to the next full pound. For questions about shipping quotes, please contact us directly at 718.721.5929. If you require white glove delivery service, please call or send us a follow-up email at pilatesdesigns@gmail.com to request it.

Please be advised that customs clearance charges and duties for all international orders are the sole responsibility of the consignee.